Privacy Policy

This policy explains how Botsmith Technologies handles information when you use Malipo. It is kept short and clear, and updated as the product changes.

1. How the service works

Malipo is operated through conversational interfaces, including WhatsApp. Messages and entries you send are processed so we can return organised records, balances, and summaries.

2. Information we collect

• Basic account details such as your phone number and display name.
• Entries you send, covering sales, expenses, stock, and customer balances.
• The records that result from those entries.
• Technical logs needed to operate the service and keep it reliable.

3. How we use your data

• To provide the features you ask for.
• To return summaries, balances, and reports.
• To keep the service stable, accurate, and secure.
• To respond to questions or support requests.

We do not sell your data, and we do not use your records for advertising.

4. Sharing

Data is shared only with the providers needed to operate the service — messaging providers that deliver conversations, and the cloud infrastructure that stores your records — or where the law requires it.

5. Retention

We keep your records for as long as your account is active so that you can review them. You can ask us to delete your data at any time using the contact details below.

6. Security

We apply reasonable technical and organisational safeguards to protect the information you trust to us, and we work to address issues quickly when they come up.

7. Your choices

You can ask us to access, correct, export, or delete the personal information we hold about you. Just send a short note to the email below and we will help.

8. Changes

This policy may be updated as the service evolves. Meaningful changes will be noted here.

9. Contact

Privacy questions or requests: support@botsmithafrica.com.